Build Your Business with Rapport

“People don’t care how much you know, until they know how much you care.”

Building rapport is the first step in building a relationship with your customers, clients or future business partners. It’s a skill anyone can learn and like anything else, it takes practice. The more we practice, the better we get at it. Eventually it comes naturally. My husband is great at this. He has a unique gift to make the person he talks to laugh within the first 30 seconds. Humor is a great ice-breaker.

Here are 3 important points that will help you become a great rapport builder:

1) Ask questions. You can find out a lot about a person by asking questions. Listen to the answers they give you and you will find out what their needs are. People love to talk about themselves.

2) Listen. I mean really listen to what they are telling you. Keep eye contact and give them your full attention. Looking around while listening is not only rude, but it will give them the impression that you are distracted or don’t really care. Make them your total focus and show genuine interest. Let them have the feeling that there is nothing else more important at that moment than they are. Do participate in the conversation but listen more than you talk.

3) Compliment. There is nothing that will give you faster or stronger rapport than a genuine compliment. Emphasis is on ‘genuine.’ Really mean what you say. People will see straight through a fake or insincere compliment and that would only hurt your trying to build that relationship. So be totally sincere. It makes us feel good when we get a sincere compliment and we open up. If you don’t know the person very well or you have just met, compliment them on their smile, their outfit or anything else that strikes you at first glance.

Building rapport can be a lot of fun and it’s different with every person you meet. The more you practice, the better you get.

How do YOU build rapport? I’d love to hear your comments on this.